Overall service experience was good, and the car was picked up quickly.

In my 10 years of traveling through the US and Canada using the Zuzuche platform, this was the worst car rental experience. To summarize, I paid for an Audi Q5 but was given a Toyota Corolla, the smallest model. After complaining, they reimbursed me $44... I rented the car for 5 days, and the refund didn't even cover the price difference for one day. By the way, the rental company was 'Fox Rent a Car' in Los Angeles, so be cautious.

I will not rent from this company again. They attract customers with low prices, but the cost for extensions is very high, and you have no choice but to accept it because you are already hundreds of kilometers away.

I have placed several orders through Zuzuche, but this time when I rented a car in Los Angeles, I paid in full when placing the order. However, when I arrived at the store to pick up the car, they insisted that I had an outstanding payment, and I had to clear it on the spot. I contacted Zuzuche online and spent two hours dealing with the issue without success, which was a huge waste of time. I ended up paying the amount requested by the store. Upon returning and discussing the matter over the phone, nearly half a month has passed with no resolution.

Satisfied