They downgraded the car but didn't refund! My car was downgraded from UFAH to FFAR, and they didn't refund the difference. The vehicle had many issues, various scratches, and dents. They just told me it was mentioned in the documents, which were a mix of Italian, German, and English, making it very hard to understand. If you don't accept it, you have to give up the car, affecting your trip.

You should plan ahead and check if the car has any damage before picking it up.

The company's own insurance is expensive.

The upgrade was not clearly communicated, otherwise we would have refused the extra charge.

The car is from Europcar. The queue was very long, and the reserved car was unavailable. They swapped it with a Panda, but finally, I had to pay extra to change to a 500L.