When returning the car, there was no one in the parking lot to check it. A staff member said someone would check it later, and then I had to rush to catch my flight. My credit card was later charged 35 NZD for a fuel difference. I had refueled the car before returning it and only drove a few kilometers. The rental company charges you without negotiation.

The staff were enthusiastic, but they repeatedly tried to sell their own insurance.

Self-service pickup, spent a long time finding the car in the big lot at night. It was too dark to inspect the car.

I only used the car for one day and had to return early due to a family emergency. They showed no sympathy at all.

EZI in Queenstown is just a few meters away from the airport. Picking up the car was very easy, no need for a deposit or passport, just fill out a form and check the car's paint. The car was almost new with 7K kilometers and very easy to drive. Drop-off in a different location was also very convenient, just self-park and exchange keys.