The car was fine, the drop off good but the insurance up sell was predatory and very off putting
United Kingdom
Reviewed: Fri, Jun 28, 2019
About GREEN MOTION:6.3/10
I felt that Green Motion used a VERY slow collection process to 'intimidate' customers into taking comprehensive insurance. The 'information' video went on and on and on about how long it would take to find and note every mark on the car before you drove off on it - with the implicit message being that if you didn't do this you would definitely be charged for all marks on return of the vehicle. In addition to this, if you didn't take comprehensive insurance, the deposit taken from your credit card was massively more.
The company seriously lacks an accident handling mechanism for international customers and is irresponsible! After an accident, they don't provide a replacement vehicle or a refund. I don't know what kind of unreasonable terms these are! Absolutely no sense of service.
We were charged an extra £200 for some rebooking fee because we arrived two hours late to pick up the car. Our friends, who were also two hours late but booked with a different company, didn't have to pay this fee. This rental company doesn't care about customers' interests, and their service is very average and impersonal. I've never encountered such problems renting cars in the USA and Spain. It's so unfair! What would have happened if we didn't pick up the car that day? This kind of unfair clause from the rental company is just uncomfortable and not good service. In the future, I'll book directly with the rental company instead!
Quick and easy service. The car was clean and had loads of great features. Also an upgrade from the Fiat 500, I got a Peugeot 208. Such great value for money. Friendly staff.
No complaints from me.
About QEEQ:10.0/10
Had never used Easy rent cars before, but will again, the price drop rebooking service was fantastic. So cheap that I cancelled my 1 day booking and extended it to 10.
The car we had booked was unavailable so we were upgraded to an SUV which was unsuitable for our needs being too wide. Other customers were also complaining when we arrived and we were fobbed off by being told this is what to expect from budget car hires. The body work was badly scratched.
About QEEQ:8.0/10
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The car was fine, the drop off good but the insurance up sell was predatory and very off putting
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