Good condition car with attractive price

Poor customer service attitude, deliberately made things difficult!

The location is not very large, the parking lot is just a couple of small blocks away. Went early in the morning to pick up the car, hardly anyone there, the service was fairly standard.

We had a reservation for 10 AM and arrived around 10 AM. There were two groups ahead of us being served. When it was our turn, we were informed that they had no A6 Avant available at this location. After waiting for an hour and a half, we were given a Ford S-MAX instead. The group before us, who were also Chinese tourists, received a Jeep Grand Cherokee and a BMW 5 series.

I like the Fiat 500 because of gas mileage, ease of handling and parking. In Hertz’ purchase of their new fleet, there is no Bluetooth available in the cars and no option for a sunroof. It’s disappointing that the company has opted for the cheaper line of these automobiles. With modern use of navigation systems on smart phones, Bluetooth should really be available as a standard feature.

Usually easy to book but when searching only for a city location, it usually turns up the airport locations which makes the search rather tedious.

Hertz upgraded us to a bigger better car, but in Italy that can be a curse with small roads. We were told that that if we didn't take the bigger car we would have to downgrade to a smaller vehicle than the one we booked which would not have suited us. Also the counter staff member was very pushy trying to sell the roadside assistance & return empty option and blantantly lied about the price of diesel near the airport

Fabulous value