1. The rented car's engine had quality issues and broke down shortly after setting off, 2. Few locations, making it impossible to switch to an automatic car during the trip, 3. Limited selection of available car models.

Pretty good and quite smooth, just not as fast as in China

The car rental company's service was quite good. The Rome rental location was easy to find, but the drop-off point at Milan Airport was poorly marked, it can only be described as a trap!

The store service was okay.

I like the Fiat 500 because of gas mileage, ease of handling and parking. In Hertz’ purchase of their new fleet, there is no Bluetooth available in the cars and no option for a sunroof. It’s disappointing that the company has opted for the cheaper line of these automobiles. With modern use of navigation systems on smart phones, Bluetooth should really be available as a standard feature.

Usually easy to book but when searching only for a city location, it usually turns up the airport locations which makes the search rather tedious.