Frankfurt to Wolfsburg

Professional and reliable

Complaint about Hertz overcharging and downgrading the car model: 1. The rental cost on Zuzuche was 238 euros, including car rental, one-way fee, and taxes. However, the actual charges were: car rental 114.72 euros, one-way fee 95.28 euros, and taxes 96.91 euros, totaling 307.01 euros. This is significantly different from the price on the Zuzuche website. 2. Insurance: The Hertz counter staff only asked if I wanted to add super cover but did not explain the insurance costs and coverage. The final price included super cover of 203.34 euros and an additional personal insurance of 90.72 euros. I strongly complain about the forced purchase of personal insurance without any explanation. 3. Car model downgrade: Strong protest against Hertz for not respecting the reservation of a Volvo V40 or similar models like BMW X1 and Volkswagen Golf, and giving a Ford Fiesta instead. I have rented multiple times with Zuzuche, and this is the first time encountering a situation where the expected cost was 1799 RMB, but I ended up with a downgraded car and had to pay 606.95 euros (though I agreed to add the super cover). I request Zuzuche to resolve this issue, thank you!

Located right inside the airport, very convenient.

After leaving the garage, I found the tire pressure warning light on. I went back to ask the staff, and they replied: It's like that, no problem. For the following 8 days, the tire pressure warning light was always on. Indeed, there was no issue, but it made me overly anxious about manually checking the tire pressure. The car itself was pretty good!

This was the worst car rental experience I've ever had. Initially, we planned to pick up and return the car at the airport, but we returned it a day early at the Frankfurt train station. We specifically asked at the counter if there would be any extra charges and if the rental fee would change. I was okay with paying a fee for returning the car at a different location. The frustrating thing was the staff at the Frankfurt train station assured us that if we returned the car a day early, they would refund one day’s rental fee to our credit card. We happily returned the car, but after we got back home, we received a bill showing an additional charge of about eleven hundred yuan for five days of rental. We tried repeatedly to communicate and appeal with Zuzuche to no avail; they required evidence of our conversation with the employee at the Frankfurt Central train station. It's ridiculous, how are we supposed to provide that after returning home??? This was an extremely frustrating car rental experience.