The insurance details were not accurately described; it didn't cover everything as claimed. We ended up paying an additional 500 euros at the counter.

There was a rude Chinese staff member when picking up the car at the airport.

1. The flight arrived early and there was no delay with the luggage. We arrived at the Hertz counter 40 minutes earlier than the scheduled pickup time, but the staff refused to process the pickup. If we use the car for only three hours on the last day but still have to pay for a full day, why can't we pick it up early? 2. We didn't get the car because we only had an international driver's license without the original license. I've rented long term from Hertz's official website for the past four years with just an international driver's license for trips over four weeks each time. This year, renting through Zuzuche, the counter refused to give us the car and even denied a refund. Moving forward, we will blacklist both your company and Hertz.

Hertz's service in Europe is also quite good. I used Hertz when I traveled to the US as well—picking up and returning the car was very convenient.

Since there were many customers at Hertz, the wait time was quite long. However, we got a new car, around 600 kilometers driven, a Ford.