The service was excellent and the staff was patient. I opted for the basic insurance and there was no push to upgrade to full coverage. There was hardly any queue, only one person ahead of me, and the paperwork was processed quickly. A great experience.
Arrived in Kaiserslautern on the second day, and the weather forecast predicted snow. The staff promptly reminded us to add snow tires, which cost €5 per day.
Overall two impressions: 1. It's unreasonable that the car wasn't provided with a full tank. I wasn't sure how far I would drive, so I ended up refueling fully, and when I returned the car, it had more than double the fuel left. Suggestion: Full tank when picking up, full tank when returning. 2. Despite repeatedly telling the store that I already bought full insurance, I was still constantly pushed to buy local insurance, which was unpleasant. Suggestion: If you need insurance, don't buy it through the rental platform; just buy it locally. In case of a claim, the compensation is faster, and you don't have to advance the payment yourself.
Great service attitude, very patient. I bought basic insurance and there was no upselling of full coverage insurance. Hardly any queue, there was only one person ahead and the process was quick. Overall, a very good experience.
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