Smooth pickup and drop-off

There was only one employee at the counter who prioritized members, so I had to wait for an hour. I booked a RAV4 but got a Ford Edge instead. Despite having already paid through the platform, the store charged me again. It's been over a month and the platform still claims they are negotiating a refund. I don't understand why!

The process of picking up and returning the car is generally smooth and convenient.

The cost is a bit high

Picking up and dropping off the car was very convenient, no need to wait in line. For returning the car, just park it at the return point and place the keys under the windshield.