I booked an Audi A4 but was given an Audi Q2. The same thing happened during my last car rental in Rome: I booked an SUV and got an Audi A4. The trunk could only fit two 26-inch suitcases by folding down one of the rear seats, but fortunately, there was only one passenger in the back. The diesel car did save me about 15% on fuel, but its condition was terrible—the right rear door was dented, the right rear fender was detached, and there were scratches all over the vehicle. Parking it anywhere could make it look like it had been in a collision. At return, the car rental staff just did a quick check and cleared it. During the rental process, the staff was very polite. I guess this rental company will be my only choice when renting cars in Europe in the future.
We told them we had paid in full, but the contract still showed three charges: a basic package fee, a snow chain fee, and some departure fee (all in Italian, no English provided), totaling $147. We refused to sign and communicated that all fees were paid in China, and the weather was good, so snow chains weren't needed. They tried to intimidate us by saying the police would check. To give them face, we conceded to the snow chain fee, but they still listed the other two fees, promising a refund after the car was returned. Despite calling for help from ZUZUCHE, which confirmed the same outcome, the whole process took nearly two hours. The car has now been returned, and we don’t know if we can get the other two fees, over $100, refunded. The drop-off location was unmanned except for the car receiver, who told us to contact the store.
I booked a car in Milan, but we arrived late at the pick-up point during lunch break. After making a call, a friendly Italian guy came to open the door for us, although he charged a 30 Euro service fee, it was better than waiting for 2 hours. However, the automatic car we booked wasn't available because the system didn't have our order information. The only car left was a small manual Fiat, which we couldn't operate. Another automatic car had to be returned to Milan, not at a different location. Reluctantly, we had to give up. In the end, thanks to QEEQ for assisting with the refund after we returned.
Staff too slow at pick up. Fiat Panda is not worth of money. Straggling little engine and you feel every hole in it.
About QEEQ:9.0/10
Guy I called before booking for more info, wasn't easy to communicate. It was a struggle to get answer for simple questions.
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