Cancun, Pink Lake, Chichen Itza, Tulum, Back to Cancun

Eugene Priestley

Mexico

Reviewed: Sat, Sep 28, 2019

About MEX: 4.0 /10

We arrived at 11 PM, and the front desk told us that our credit card couldn't be swiped because it didn't have a chip. They asked us to pay extra. Later, our card worked everywhere else in Mexico. Since there were two other Chinese customers facing the same issue, we started to complain. The front desk then said they would communicate with the bank, and suddenly the card worked. Are they joking? Would the bank be open in the middle of the night? We wasted two hours, and those other Chinese customers wasted four hours, wasting our time.

About QEEQ: 8.0 /10

1 days rental

Relevant Reviews on MEX Cancun airport

Gregary Mansfield

Mexico

1 days rental

Reviewed: Thu, Jul 25, 2024

About MEX: 10.0 /10

The rental company is quite formal. Other than not providing the reserved Nissan car, everything was fine, and they didn't push hard on insurance sales. The car return process at 5 AM was also very smooth.

About QEEQ: 10.0 /10

Hamiltion O'Connor

Mexico

1 days rental

Mini | Toyota Aygo or similar

Reviewed: Sat, Dec 4, 2021

About MEX: 4.0 /10

They couldn't find my booking.

Viola Augustine

Mexico

1 days rental

Reviewed: Tue, Dec 18, 2018

About MEX: 2.0 /10

They tried to sell me insurance and asked for a tip. When I refused, they made me wait. In the end, they charged us extra for a spare tire. It's ridiculous. The rental order was for 658 but the actual charge was 800 plus an additional 250 dollars. In total, it cost us 2550 RMB. Hope they go out of business.

K.Mohney

Mexico

1 days rental

Economy | Volkswagen Polo or similar

Reviewed: Wed, Apr 10, 2019

About MEX: 9.0 /10

MEX insisted that I purchase their insurance package even though I had already purchased through EasyRent. After showing my EasyRent insurance certificate, they informed me that the MEX insurance was still required, but reimbursable by EasyRent.

About QEEQ: 10.0 /10