Very convenient and handy

The process was quite convenient. You just need to drop the key in the small house at the exit when returning the car. The road assistance is just a card with a contact number, costing 10 NZD/day, which I found useless and a waste of money. Because traveling to Milford Sound requires you to rent snow chains, you have no choice but to rent them for 12 NZD/day. If the store doesn't explicitly say you need to rent them, don't bother.

To avoid disputes, we bought full insurance. We were careful drivers and had no issues, so we didn’t interact much with the rental company. On the pick-up day, we signed a contract, and they held a deposit of around 61 NZD, which was refunded about three to four days after returning the car. It was rather smooth, and I think the full insurance played a big role.

Too many hidden charges. They originally said the upgrade would be $15 per day, but it ended up being $70 per day. Typical extortion. There's no use in complaining afterwards. I highly do not recommend using third-party platforms for renting cars; they offer no real value as middlemen.

Quick car pickup service.