Way too many fees once I picked up car. Didn’t save any money, should have booked elsewhere.

They require you to take out insurance with them

I dont know why I was charged for insurance when I didnt need it. Speaking to many people where I was staying all rented and said they didnt get it cause you dont need it but the agent at the counter said I had no choice to. I find this very unprofessional of him

so really very surprised to take necessarily their insurance which costs very expensive nois have to pay double the price however at the time of my reservation it was indicated that everything was included, I find this dishonesty

The vehicle was in good conditions but needs a little more cleaning since he had cockroaches.

There was a lot of added charges at the desk (liability insurance, toll charges, etc) that wasn’t communicated beforehand. I was told that Fox wasn’t like big rental companies so I couldn’t use my own car insurance liability, and had to purchase theirs. I also was told that I had two options for tolls: pay $8.99 a day and use their Sunpass with unlimited tolls, or decline and then pay a $15 fee on top of each individual toll charge. They said we could get a sunpass elsewhere but it takes 48 hours to become active, so that wasn’t an actual option. The whole process felt very scammy.