Pickup was right at the airport, with two staff members handling it. Their attitude was great and they were very patient. The customers in front of me, who were from the Arab region, asked questions for about 15 minutes, and the staff remained very courteous.

Overall, the service was satisfactory. The staff at the pickup counter explained everything in great detail, and the staff at the drop-off counter were also very friendly.

The charges were significantly higher than the listed prices on the platform. The cross-border fee was 45 euros, after-hours pickup fee (e.g., after 9 PM) was 59.39 euros, and an additional driver cost 80 euros. None of these were clearly disclosed during the paperwork process at the counter. After returning the car, the final invoice was 200 euros more than the platform indicated!

There was a system issue when swiping the card, but they didn't admit it.

Picked up the car half an hour early, didn't understand the contract, ended up paying for an additional year.