Half a month after returning the car, I suddenly received an email saying the car was damaged and asking me to pay 390 euros. What a surprise! Luckily, I kept the rental receipt as evidence, or I would have been scammed! Always take photos and videos when picking up and dropping off the car, and keep the receipt for a long time. Avoid choosing Hertz or Thrifty!
Overall satisfied. The shop is easy to find, the staff are warm and polite. However, some staff members have limited English proficiency, making communication a bit time-consuming.
The pickup information was different from what Zuzuche provided. The cross-border fee was said to be 16 euros on Zuzuche, but it was actually 30 euros. The insurance compensation from Zuzuche requires you to pay upfront.
This was the worst car rental experience I've ever had. The staff at the store were pushy, trying to upsell and change the car model for additional costs. While the extra charges weren't too much, they ignored my clear request to pay with a Euro debit card instead of a credit card. The staff even locked the doors and left during my attempts to withdraw money, and ultimately charged my credit card. Communication was completely ineffective, and the whole process was extremely frustrating.
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