Very satisfied

Terrible experience. Our order was on 8/9. Our car broke down on the road, disrupting our plans. We contacted the rental company, and they told us to take a cab back and that they would reimburse the cost. Well, it’s now 11/12, and the rental company hasn’t done anything. The car rental platform hasn't taken any further action either, just asking us to wait. We initially hoped the rental company would compensate us for the damage to our plans, but now no one is even acknowledging the basic expenses. I will never rent from Alamo again in my life.

Although returning the car was quite convenient, they insisted on changing the car model and adding roadside assistance and other services. Due to language barriers and no Chinese services, we wasted over an hour. In the end, we had to compromise and upgrade the car for extra money. The upgraded car was spacious and in good condition, but we were forced to accept it, so we were not satisfied.

Great, very convenient.

Like: Great car for the price. I had ordered an economy car and got a Nissan Sentra.
Dislike: The rep at the pickup tried to convince me that an economy size car wouldbe too small for 2-3 people and there would be no trunk space or leg room. The economy car we got was very roomy and had lots of trunk space. Glad I did not let her talk me into paying more for an upgraded car.