Waited in line for 40 minutes around 9 AM; only one person was helping customers. I booked a Ford Escape but got a Jeep Renegade! Are they even in the same class? An SUV that can't fit two 24-inch suitcases in the trunk! It's clear why they kept pushing me to upgrade the car! When I declined, they gave me this piece of junk. The agent spent two minutes asking if I wanted to upgrade without even looking at me once. When I said no, she coldly handed me the keys without another word.

Queue and processing time were too long. We had to wait for more than an hour and a half despite being exhausted from the trip.

The car was rented with a full tank as agreed, but they still charged $44 for fuel.

Very good, received a free upgrade.

Spent too much time waiting to get our car.