Very good!

Excellent service with airport shuttle, very satisfied.

Overall, it was okay. Returning the car was simple. The branch is open until 10:00 PM and the last shuttle to the airport is at 9:30 PM. The pickup experience was not great, and the car's condition was just average. Compared with similar price ranges, the condition of cars in Australia and New Zealand is generally not as good as in North America.

Very friendly shuttle driver. Clean car. Liked that they took photos of car before I took it.

Why not clearly state that there is a shuttle service from Melbourne airport to 2 Tarmac Drive, at 30 minutes interval, and shuttle service operating hours, at this x location indicated clearly in a picture of the Melbourne airport map? i ended up having to spend A$35 to get a taxi from the airport to pick up location; and learned only when i returned the vehicle 7 days later, of the pickup service every 30 minutes. It's like the chef put in all his efforts to create the legendary masterpiece dish, and right before delivering to the customers, the waiter let the dish gets cold sitting for 30 minutes as he neglects it and do other stuff. You clearly intended for maximum customer satisfaction, hence the resources and brainpower put into ensuring there is the shuttle service. Why not advertise that CLEARLY and BOLDLY to make sure potential customers know it?