They added a lot of insurance without informing me.

Professional

No explanation was given for the change in car model. The vehicle was average. They do explain the existing damages beforehand, which is reassuring.

I upgraded my car to a bigger and the counter staff was more than willing to cooperate. Not many people on pickup because its still early. Car was not washed before pick up but not too dirty. I sent the car while the drop off point is still closed. Overall experience was good.

Shame that a company which has a slogan :"we try harder" provides just 1 out of 11 counters for pick -up service.

A pity that we have neither received the car we booked nor got a car from same category.