They tried to sell insurance, but once I told them I already had it, they processed the pickup immediately.

The airport shuttle bus is very convenient

The car pick-up process was quick, but it's very far from Melbourne Airport! On the day of return, the keys got locked inside the car. When I called the rental company's phone number, they refused to assist. I had to seek help from the local tracking system, and a service person came to unlock the car! I can only say that the rental company is completely irresponsible in such incidents; it was the local tracking system department that was helpful, providing free service and taking no charge!

Our family was there 1 hour early to pick the car. But we were told to wait till the time then we can collect our car. After all, everything thing is smooth.

Good in response to every question I had sent.

The car really did exceeded my expectations. The counter staff told me that it would be squeezy for 4 but it was quite spacious. The boot could also fit more than 1 large luggage and 3 small ones. The car was very smooth to drive so it’s very comfortable.

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