Bangkok-Ayutthaya-Khao Yai National Park-Pattaya-Bangkok

The pickup and return were very quick. They proactively informed me of the fuel type. The car was very clean and the inspection was thorough.

Extremely satisfied

During my recent experience with Thai Rent A Car, I encountered a notable issue regarding vehicle features and customer service. The car provided lacked a basic reverse sensor, an amenity I had anticipated would be standard. Upon realizing this, I promptly contacted the customer care team to inquire about the possibility of upgrading to a vehicle equipped with this feature. Despite my willingness to pay extra for the upgrade, the response was disappointingly abrupt, with the representative informing me that no alternative vehicles were available. However, this information proved to be inaccurate. I later visited a Thai Rent A Car location in person and discovered that there were indeed vehicles available for upgrade (7-seater options). While we did not require a vehicle of that size and therefore did not proceed with the upgrade, this discrepancy in information was concerning. The initial interaction with the customer care team over the phone was not only unhelpful but also misleading, as they did not make any apparent effort to check for available alternatives before declining my request.

So far, I've found Qeeq's customer service to be outstanding. However, it's important to ensure that vehicles supplied by local providers are equipped with essential features like reverse sensors.

Even though my car had been thru an accident, the staff handled it very well and it was a smooth process

Great customer service

車はとても新しく車内・車外もとても綺麗でした。車を受け取った際と、返却の際も待たされることなくスムーズでした。また機会があったら、利用したいです。