No unnecessary chatter throughout the process, very reliable.

They tried to sell insurance, but once I told them I already had it, they processed the pickup immediately.

The staff at the Melbourne Airport branch are quite friendly, and they offer services in Chinese. However, the Chinese service often comes with upselling, trying to scare you into buying full insurance, which doesn't feel good. The thing I'm most dissatisfied with is the car condition. Being the cheapest rental company, the cars are usually older models. A 2013 model is still acceptable, but I was given a 2010 Corolla, a 6-year-old car with over 90,000 kilometers and various scratches. I might as well buy a lottery ticket. The old engine combined with an outdated 4-speed automatic transmission results in high fuel consumption.

I didn't get the car at all!!! The flight arrived on time, called the store in advance, informed them that I was out of customs and waiting for my luggage, and asked if they could wait for me a bit. They said no! They close at 10 PM sharp! If the store is closed, come to pick up the car tomorrow! I rushed to get my luggage and out of the airport, took a taxi straight to the rental store fearing delays, and the store was already closed! I had to take a taxi to the hotel, costing me 104 AUD! Took a taxi to the airport store the next morning, only to be told no cars were available for the next few days. Spent another 98 AUD on taxi fares, and in the end, I couldn't rent a car! I strongly advise against renting from this company—they're not reliable, the location is far from the airport, and both picking up and returning the car is inconvenient. Also, the deposit for the car booking hasn't been refunded! This was a truly terrible rental experience! It's not the booking platform's fault; the rental company has serious issues!

Why not clearly state that there is a shuttle service from Melbourne airport to 2 Tarmac Drive, at 30 minutes interval, and shuttle service operating hours, at this x location indicated clearly in a picture of the Melbourne airport map? i ended up having to spend A$35 to get a taxi from the airport to pick up location; and learned only when i returned the vehicle 7 days later, of the pickup service every 30 minutes. It's like the chef put in all his efforts to create the legendary masterpiece dish, and right before delivering to the customers, the waiter let the dish gets cold sitting for 30 minutes as he neglects it and do other stuff. You clearly intended for maximum customer satisfaction, hence the resources and brainpower put into ensuring there is the shuttle service. Why not advertise that CLEARLY and BOLDLY to make sure potential customers know it?