Overall satisfactory, but there are a few issues: 1. The rental fee and deposit are priced in euros, but the credit card was charged in dollars, increasing user costs. Although it's not much money, it's quite unpleasant. 2. After signing the paperwork, the car was supposed to be in the lot, but the lot staff said it wasn't there. We had to argue and wait for nearly an hour. Very dissatisfied. 3. After returning the car, I received an email about a charge for a traffic violation, but it did not specify the time, location, nature of the violation, or how it was handled. Frustrating.

I had a terrible experience with this car rental. I'm still not sure if I got scammed because I'm naive or because this platform takes advantage of customers. I strongly advise against using this app for car rentals. I'll never use it again in my life! When I arrived in Paris, I saw a sign at the airport and approached it to find out that my reserved car was unavailable and I needed to switch. I was willing to change, but there were no cars in the same category, so I had to book a different one. After completing the new booking and paying, I asked the clerk what would happen to the money I paid on the platform. He said it would be released. I'm not well-versed, does 'release' mean the cancellation of the order on the platform? Then I was given a bill in French and asked to sign it. I don't understand French at all. After signing, I realized I had actually paid an upgrade fee. What was verbally communicated to me was different from the contract. They took advantage of my lack of understanding. When I got back, it felt like I paid twice for one rental. When I contacted the platform, they said I should have contacted them at the time, that I should have received a free upgrade, and gave me endless excuses. This dragged on for six months with no resolution. I accepted my bad luck, but I strongly warn everyone to never use this horrible platform. It brings nothing but endless trouble to customers! Absolutely terrible experience!

Excellent! Both picking up and returning the car were very smooth. The counter staff were professional and enthusiastic. Especially the girl who helped us during the return process, she was very helpful.

Poor service weren't open when we arrived despite agreeing they would be. No meaningful steps taken to remediate.

Car was dirty, smelt of cigarettes, had a broken rear wiper and tank was only 80% full. Issues noted by staff (who were polite), but no compensation