Even after clearly stating that no additional charges were needed, the rental company still added extra fees.

They promised a refund for the toll device fee if not used, but there was no device installed and no refund was given. They also aggressively pushed various insurance policies, but fortunately, I had already purchased travel insurance in my home country and only after showing this could I avoid buying more. There are a lot of hidden costs, not as mentioned on the rental site. Scam! Awful!

The car pickup process is convenient and fast!

Limited car models. Originally booked a Grand Cherokee, but there was none available upon arrival. Had to upgrade the car and spent over 1000 extra. Staff service was excellent, quick car exchange was quite convenient. Everything was great except for the forced upgrade.

The service attitude is very good, but they will try to sell you services like roadside assistance. If you are not careful, you might be persuaded.