Picked Up at Los Angeles Airport, Returned in Alhambra

Very satisfied

The car pickup was slow, making customers wait for almost an hour; the car was not in good condition, as soon as we hit the highway, it warned us that a tire pressure was low, making us nervous throughout; contacting the rental car customer service to return the car, we were told they could only try to apply, with no guarantee of success; reluctantly, we had to visit a repair shop the next day to check if the tire needed repair or the car needed replacement. Initially, a repair shop employee checked the tire and suggested we change the car due to poor tire condition. Since the Los Angeles airport store was too far, we tried the Pasadena store to see if we could swap cars. However, they told us they had no available cars and found no issues with the tire after their inspection, leaving us confused. Finally, to avoid trouble, we decided to use the car temporarily but had to abandon our plan to drive to San Francisco and only explored Los Angeles and nearby areas for immediate assistance, if needed. Luckily, no major issues occurred in the following days.

Very poor car rental service. They added extra insurance at the counter, and when I wanted to cancel it, they said it would be refunded when I returned the car. It turned out to be a scam. Also, I booked a Ford but got a Mazda.

Chaotic

Nightmare! Arrived at the pickup point 40 minutes early, waited past the scheduled pickup time, and was told the reserved car was not available, even though the full amount was paid in advance. Couldn't wait any longer, they finally gave us a smaller Ford. We had many people and a lot of luggage, and drove it for 18 days covering 8300 kilometers. It was crazy!