Good.

There were no queues that day, the process went smoothly

At LAX 5/6, the staff had 6-8 groups, and the speed was quite fast.

Overall pretty good, but the staff promoted additional services without explaining the price change, which was a downside.

The process was long and they took advantage of the fact that English is not our native language. They said there would be no extra charges on our package, but we ended up signing anyway. They even asked us to give them the pickup slip, and when we returned the car, we found out we were charged $81.52 for insurance. Who would buy insurance worth almost half the prepaid amount of $189? It's ridiculous. Luckily, a supervisor corrected this when we reported it, but if not for another foreigner having billing issues, who knows how long it would have taken to resolve our problem.