I booked a Grand Cherokee or a similar large SUV, but ended up with a relatively new Nissan X-Trail. The Alamo staff didn't allow us to use the parked cars because they were considered a different class. Haha... Anyway, the X-Trail I got was quite new and in good condition, but it felt underpowered in the US.
“Great selection of vehicle though initial service was lacking.”
About Alamo:8.2/10
Like: Great selection of vehicles and good value. Dislike: First rep tried to upsell an upgrade and goes onto insisting on a Chinese driver's license even though I had a voucher clearly stating that a US or Canadian driver's license is acceptable. He didn't make much effort to help and sent me to wait in line again at Customer Service counter, where the service rep was a lot more helpful and straighten out the issue by doing a simple check on the order comments.
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View more >Dislike: First rep tried to upsell an upgrade and goes onto insisting on a Chinese driver's license even though I had a voucher clearly stating that a US or Canadian driver's license is acceptable. He didn't make much effort to help and sent me to wait in line again at Customer Service counter, where the service rep was a lot more helpful and straighten out the issue by doing a simple check on the order comments.