From Los Angeles to Big Sur, back to Los Angeles: Universal Studios, Disney, Santa Monica Beach

The process was smooth. Although we arrived late, we still got an upgraded model of a Hyundai Santa Fe.

Not great, it claimed there was Chinese service, but there wasn't! The order stated that UnionPay cards were accepted, but it turned out that only Visa cards were. Also, other drivers' credit cards were not allowed, so we couldn't pick up the car. We had to rent another car, which cost over 400 yuan extra! I won't be renting from them again.

I clearly told the staff not to add any additional charges. I was going to refuel the car myself. However, the staff still added the charges and deducted over $180 from me, and I haven't received any response yet.

After placing an order on QEEQ, walk to the left after exiting the airport to find the Avis shuttle bus. The driver drives smoothly and is very polite, even helping with the luggage upon arrival.

I don't understand why she was trying to upsell me another SUV. She told me I booked a compact car, but if I wanted something bigger, I'd have to pay extra. This is different from what I booked.