Satisfied. They promote insurance but don’t enforce it, just mention it.

Very quick

I forgot

We booked a Land Rover on Zuzuche, but upon pickup, Hertz staff requested the driver to provide two credit cards for assurance, which we didn't anticipate. Each of us only had one credit card, so they refused to give us the Land Rover and instead gave us a Volvo V40 without any choice, calling it a 'nice car.' The staff's English was not great, and we didn't want to waste time arguing, so we reluctantly accepted. The price was almost the same as the Land Rover, only cheaper by about ten RMB. At pickup, although the staff assured us the car was in perfect condition, we found scratches on the body and the fuel tank was only half full. However, after communicating with them, they quickly made notes in the rental record, and the process was thankfully not too complicated. Our German friends asked why we rented this car, noting that we couldn't fully experience the fun of driving over 200 km/h on German highways. We were really speechless...

Hertz give us with wrong car type which is smaller than i book