Illinois Chicago - Ohio Dublin - Indiana Indianapolis - Pennsylvania Pittsburgh - Washington D.C. -

We've rented cars multiple times in the US, and this was the first time we were asked for a cleaning fee several days after returning the car. We never eat in the car, filled up the tank before return, and cleared out plastic bags and empty water bottles, leaving only 5-6 unopened bottles. We don't drink beverages. The car was very tidy both inside and out. We only took one photo of the car's exterior, not the interior. When we returned the car, it was inspected on the spot, and they deducted toll fees from our deposit. We even asked if everything was fine, and they said yes, so we left and headed to the airport. A few days later, they sent photos showing signed windows and a messy interior, which was not our doing. The car could have been rented to others in those days. We can't understand why we should pay for cleaning. They insist we caused this and need to deduct $125 for cleaning. We don't know if this is Budge's doing or if it's a decision by the rental platform.

It was not the category I booked; they downgraded the car at will.

Great service attitude, no waiting needed.

Great service. Initially booked a Ford Edge, but they didn't have one, so they offered a Chevy Tahoe, which was also unavailable. Finally got a Grand Cherokee. Budget is quite reliable, and I've always rented from them when traveling in the US.

Checking in was extraordinarily slow, as there were only two people in front of me in line and it took over half an hour.

The Pick-Up instructions for ORD are misleading: "From the terminal, you can see the shuttle bus pick-up area. Take the shuttle bus to the store and check in at the counter" ORD has a tram to get to the car rental lot from the terminals; only airport hotels have shuttle buses. Please correct the instructions to indicate that travelers should take the tram.