San Francisco (multiple photo spots at Golden Gate Bridge) - Yosemite National Park - Monterey - 17

Very good

When picking up the car, they initially tried to sell me an extra insurance for $10 a day. I had already purchased full coverage in my home country and clearly declined their offer. However, the white male attendant insisted I buy road assistance insurance, claiming it wasn't included in my plan. Since the English description looked like third-party liability insurance and he said it was mandatory, I had no choice but to buy it. Later, the pre-authorization turned into an actual charge of over $400. Spent the New Year negotiating this with customer service. Very poor experience. If your English isn't good, just say 'No' and don't pay extra.

There was no Malibu available at the time, so they gave us a 7-seater Mitsubishi Outlander. It was perfect for our group of three adults and two kids. The third row was spacious for the two children, and the second row can fold 4/6, making it convenient for luggage. The 2.0 engine is a bit weak, but the fuel consumption is 7.4L/100km, not high. Gas is cheap in the US. Returning the car was super easy, took only half a minute.

The San Francisco airport branch is easy to find, accessible via the blue line shuttle. There are a lot of people in line and the wait time is relatively long, but the prices are comparatively low. The cars provided are new, and the sales agents will try to sell you various insurances. Overall, I'm satisfied.

I was initially greeted by an Asian guy who seemed to be in a bad mood that day and was very rude, so I complained and got someone else who was okay. Everything else was great - the process was simple, no upselling, the car was in good condition, and both picking up and dropping off the car were very convenient.