As it was my first time renting a car in the US, the Dollar rental staff's unclear language caused me to end up with two extra insurances, a full tank of gas, and a daily fixed toll fee.

It felt like the agents in Los Angeles were particularly aggressive in upselling insurance to improve their performance. Regardless of your understanding, they would pitch it to you. There was even one instance at the Los Angeles airport branch where an agent falsely claimed that insurance was legally required when we specifically asked about it. However, when we returned the car and spoke to the manager, they resolved the issue efficiently, and we were refunded the full amount including taxes on the spot.

It's been a long time, and I can still give a good review, so let's briefly say this: the rental company enforced an upgrade on the car model. The car we originally wanted was available, but they said it wasn't. We don't know why. They pushed various insurances on us. We were tired and had no choice but to accept the upgraded model.

The car was clean and in good condition

Gave me a free upgrade and a wide variety of SUV's to choose from. The guy at the counter did try to fleece me but besides that, the whole process was smooth. Enjoyed the car and the drive.

Much better deal than on the other websites. Definitely going to check here before trying out the other websites.