Overall pretty good, pickup and drop-off were very fast.

Picking up and dropping off the car was very convenient. The first car we got had an oil light come on while driving in San Francisco. We returned to AVIS, and they quickly gave us a new car.

We went to pick up the car at noon, and the receptionist spoke Chinese. She told us that the car we booked was not available and that there were only two Korean cars left in the same class, which were of lower quality. She suggested that we upgrade to a new 2018 Mercedes-Benz GLE350 by paying an extra $25. It was quite frustrating, but we had no choice. We ended up paying an additional $175 for 7 days. It felt somewhat like a scam because it’s unlikely you'll get the car you actually booked.

Since we picked up the car at 9 PM, there were fewer people, and we didn't have to wait in line. They only asked if we needed GPS because we had full insurance, and then it was done.

I was initially greeted by an Asian guy who seemed to be in a bad mood that day and was very rude, so I complained and got someone else who was okay. Everything else was great - the process was simple, no upselling, the car was in good condition, and both picking up and dropping off the car were very convenient.