追加のドライバー代が今回は高かった気がします。

何回か予約と取消を行い、支払いも発生しているので いつｷｬﾝｾﾙ分の返金処理があるか戻るまでが不安です。 また、12月も借りる予定があるので返金になってから 次回の予約を取ることにします。 年に2回は行くのでスムーズに行けば今後は予約すると思います。

The reserved car model was unavailable, so they replaced it and charged us again. Why wasn't the deposit for the reserved model refunded?

Everything went very smoothly even when I had one query mid way through the rental - everything exceeded expectations

Easy to use and provided competitive options. Excellent experience

Like: I’ve had bad experiences with car rentals before, but no hassle with Hertz about any minor scratches that were there before (which was my experience with another company). The vehicle we got was more car than we registered for—a Chevy Tahoe instead of a Pathfinder, which worked out better for us anyway. The car was clean, new and lots of features, and perfect for hauling the big group we had.
Dislike: The distance from the kiosk to the rental pickup was a bit far away—which was okay, but we didn’t walk around the car together, at least at this airport rental office.