Normal

Le plein n'était pas fait à la récupération du véhicule, c'est inadmissible

The car was booked for 1pm. We arrived at that time to find a huge queue at the counter, and a large number of frustrated customers waiting near the doors. It took ONE HOUR to get to the top of the waiting line. At that point the Budget staff member told me that I would have to wait for the car as not enough cars were available! I now realised why so many other customers were very angry and waiting also. When I complained about this I was told that my pick up time was 1pm and it was now 2pm. I replied that I had to wait in the queue for ONE HOUR! He told me I would need to wait for the car "10 minutes". As it turned out we had to wait ANOTHER HOUR before we were called to collect the keys!!! We had to wait with our children for a total of TWO HOURS before we got the car! This is despite the fact that we had prebooked the car. Very poor service! The Budget staff clearly could not cope with the demand.

Easy booking, would do again, but not with Budget!

L’employée lors de la prise du véhicule était de mauvaise humeur désagréable et non professionnelle. Il y avait des griffures pas annoncées que j’ai dû ajouter sur les remarques. Le GPS pas à jour une catastrophe et il s’éteignait tout le temps !!! Demandez un GPS intégré ...

Comparez ça vaut la peine...

The service of the counter staff was horrible. The person does not accept my canadian credit card because my driving license was french. This forced me to pay with my french card and to buy a supplement for the insurance whereas I am covered by my canadian credit card... Moreover, the car was smaller than requested through the website.

the car was smaller than requested through the website.