Not bad, the process was quite fast, but there's usually only one person at the counter, so you have to queue up.

Was told no cars were available upon pickup and had to wait at least 7 hours. The staff at Los Angeles Union Station were very rude. However, the hotel staff at The LA Hotel were excellent.

We encountered a very rude store service employee who had a terrible attitude. He clearly had cars available but refused to rent one to us, making us wait for an hour until another supervisor-like person came to assist us. During this time, we could hear him mumbling about wanting Thanksgiving off.

Couldn't get the car at all. Paid in full, but the staff at the store said there were no cars available. It delayed my trip and ruined my mood.

They gave me a few dollars off on the spot, not sure why and don't really care, saving money is good. Pick-up and drop-off were both very quick.