Very satisfied. Arrived at 2 AM and got a free upgrade to an SUV.

They tried to upsell roadside assistance and recommended an upgrade when picking up the car. Our order included a free tank of fuel, but the store said it didn't. We complained to the car rental company when picking up the car, and they told us we didn't need to return the car with a full tank. Now, we've received a charge notification after returning the car and are dealing with after-sales service. The vehicle wasn't well-maintained, had a lot of noise, and was unstable at high speeds.

Too many people, inefficient service. The reserved model was unavailable, no free upgrade offered. Initially, they said we could switch to Subaru Forester without extra charge, but later charged us $250 after generating the invoice. We refused and were then offered a K5, but when picking up the car, it turned out to be a Subaru Legacy. Extremely poor experience!!! Please provide a complaint channel!!

Excellent service, the staff was very skilled.

everything was fine but at dropoff cart availabilty at dropoff position was way to inconvnt. i feel avis could remedy this and not religh on airport alone. thankyou for the service provided.