Melbourne Airport - Great Ocean Road - Twelve Apostles - Penguin Island - Melbourne City

They raised the price upon seeing we had children. Compared to Thai car rental companies, it's like heaven and earth.

Great service attitude, high efficiency in both pickup and drop-off

The car stalled, and we were in a hurry to catch a flight. The company refused to replace the car.

The car rental procedures at Hertz were very simple, both for picking up and returning the vehicle. For the return, they just did a quick inspection of the exterior. I only bought basic insurance and they didn't push for more coverage. The vehicle inspection was straightforward. Due to a long waiting time during pickup, they generously gave a free tank of gas to every customer waiting. A big company with a big heart!

It was good, but there were many people so the wait was long.