I didn't use this reservation at all! I booked the wrong date, starting on the 31st, so I made a new reservation and canceled this one! Canceled, got it? One driver's license, one person, renting two cars at the same time?

It was quite convenient to get there from the airport, and the pick-up process was simple.

Unjustified charges

Acceptable

Very bad experience. An African American staff member added roadside assistance insurance without asking and charged my credit card. When I refused, he was extremely rude and didn't explain how to pick up the car. We were kicked out of the service desk and spent almost two hours finding the pickup location.