The pick-up and drop-off process was fairly quick. They did try to sell various types of insurance, but we didn't need them so they didn't insist further.
The first staff member we dealt with was extremely unhelpful and was not interested in answering very simple questions about the insurance and made the start of the pick up process frustrating, particularly after a long flight. The manager on duty who we dealt with after being fobbed off by the first staff member was fantastic, answered our questions simply and helped us understand the difference between the insurance policies that we booked through Easyrentcars and Alamo - the two companies provide different levels of cover with different cover providers depending on what insurance you book.
About QEEQ:10.0/10
The booking was easy enough to complete and gave me the options i would expect and wanted to see which was fantastic. The major drawback is that the Easyrentcars use separate insurance providers for different levels of cover. They used Alamo for a basic insurance package, but for additional levels of cover, use a separate provider for the additional cover. This was not very clear and made the pick up process unneccesarily frustrating.
Like: Quick service, no much of bureaucracy, kiosk check in save time in lines, staff on pick-up very friendly. Free upgrade for a Toyota Rav4 because they didn't have a Toyota Camry. Dislike: We reserved a Toyota Camry to be more conscient of fuel usage and our car was not available at the day. So we have to use a category above with more fuel consumption.
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on Alamo Los Angeles International Airport
Lionel Johnson
-
-
-
-
View more >Andy Carmen
-
-
-
-
View more >Felix Brown
-
-
-
-
View more >-
-
-
-
View more >N.Eulalio
-
-
-
-
View more >Dislike: We reserved a Toyota Camry to be more conscient of fuel usage and our car was not available at the day. So we have to use a category above with more fuel consumption.