Rome-Tuscany-Florence

Morton Joule

Italy

Reviewed: Thu, Jul 25, 2019

About Budget: 2.0 /10

I'm absolutely furious. We booked a car through the rental platform and got the most comprehensive insurance beforehand. When we got there and wanted to add an extra driver, they required us to buy insurance for the driver. We had previously rented cars in the US and Australia, and it went smoothly. We consulted the rental platform, and they confirmed that we could simply add a driver without having to buy insurance, as we already had it for the car. However, the store staff disagreed. A very beautiful lady, but with a terrible attitude, argued with us for the whole morning. The rental company's customer service also called to help communicate. Finally, we decided not to add the driver. The staff agreed and simply crossed out the additional fee with a pen, without printing a new contract. Trusting Europeans to be honest, we didn't object. When we returned the car, we found out they never changed it in the computer system, and we still ended up with the insurance!

Budget

Rome Fiumicino Airport(FCO)

Rome

Italy

1 days rental

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“Rome—Pisa—La Spezia—Turin”

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1. Reserved a Mercedes A-Class but got a Ford instead. 2. On-site, they pushed various insurance products. 3. The return location is extremely hidden and very hard to find. I drove around the airport 6 times! 4. When I had issues at the return location, I called the company, but nobody answered.

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Reviewed: Sun, Sep 23, 2018

“Picked up the car in Rome, drove to Amalfi, then to Naples after 2 days, returned to Rome, and then”

About Budget: 10.0 /10

Very good, the waiting time in line wasn't long, and the staff were quite friendly.

About QEEQ: 10.0 /10

Asa Peg

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Rome

Italy

Reviewed: Sun, Feb 3, 2019

About Budget: 2.0 /10

I booked an automatic car, but when I picked it up, they said they didn't have automatic cars available, only manual ones. They were very indifferent about it. The type of car you're given is determined by the number of people in your group and your luggage, it has nothing to do with what you reserved in advance. They kept pushing insurance, saying it wouldn't be safe without it, making me doubt the reliability of the insurance bought through the rental website.