Fes to Casablanca

Hertz's service overseas is generally average and not particularly friendly to tourists. This time, due to Ramadan, the phone could not be reached. It's best to confirm in person before picking up the car.

It was a pretty good experience. The staff gave us a free upgrade to a different model, the car was in good condition with over 40,000 kilometers. Even though we returned the car an hour late, they didn’t charge us extra.

1. The staff of an international car rental company couldn't speak English, making communication very difficult. 2. The comprehensive insurance bought on the rental website was not recognized by Hertz staff and we were forced to purchase additional insurance for 552 dirhams. 3. After unsuccessful communication with Hertz staff, they said 'pay or leave' with a very rude attitude, as if we were causing trouble.

A real shady business. When picking up the car, they said there was no problem and no need to check. When returning the car, they claimed there were several scratches. We explained the situation, and they communicated over the phone, telling us there was no issue. After we left, they deducted our deposit and eventually required us to pay 6,000 RMB for maintenance fees. I didn’t expect such a situation from the renowned Hertz company. The Hertz in Morocco has really tarnished the reputation of Hertz. I have rented cars in many countries and encountered this situation for the first time. As an honest person, I advise everyone not to choose them. They are a bunch of thieves and robbers. Just look at other people's reviews of them, and you will understand.

As expected, highly recommend full insurance, but it can be declined. Had a flat tire during the trip, and the company refused to provide any assistance.