The car pickup process took two hours. The actual pickup was in an underground garage with dim lighting, making it impossible to see small scratches on the car.

The staff were rude, seemed like they had an argument with someone earlier

The lady at the store was very friendly and specifically suggested a route for our return to make it easier to refuel before dropping off the car. She also pointed out that since we had already purchased full insurance through QEEQ, we didn't need to buy any additional coverage. The staff was very polite during the car exchange, the whole process was smooth, and there were no issues.

The location is near Venice train station, about a 10 to 15 minutes walk. The store is easy to find, located right by the main road leading off the island. The car will be placed in the parking area in front of the store in advance, making the pickup process very quick. The return location is on the fourth or fifth floor of a parking garage in Milan. Navigation directions are clear, but there's a bit of a walk to the metro or train station after returning the car.

Helpful,friendly,great value for money. Car exceeded expectations

Helpful,friendly,great value for money.