Unexplained charges. Paid the full amount on the app, but was charged the full rent again at pickup. After negotiating upon return, they agreed to refund, but it will take three months! Multiple attempts to resolve it were unsuccessful!

Satisfied. Very friendly.

Probably due to the language barrier, the overall experience was average.

Located right inside Chiang Mai Airport, very convenient with simple and quick procedures.

Note, there is an AVIS store at the airport arrival exit, but no one was there. I called their customer service, and they said someone would be there soon, but after waiting for more than ten minutes, no one showed up. Later, I asked the neighboring car rental store, and they told me that AVIS has another larger store at the other end of the airport hall.