Unexplained charges. Paid the full amount on the app, but was charged the full rent again at pickup. After negotiating upon return, they agreed to refund, but it will take three months! Multiple attempts to resolve it were unsuccessful!
The service at the Chiang Mai location is acceptable. The car we rented likely didn't undergo a major service at 60,000 kilometers, as the brakes were extremely ineffective and almost caused several accidents. Luckily, there was little traffic on the road! It seems the brake pads weren't replaced. We struggled to drive to Bangkok to return the car, but they didn't even refund one third of the cost! Moreover, the service attitude at the Bangkok airport location is extremely poor! Quite disappointed with such a large rental company. Definitely won't choose Avis next time!
Please make sure to get your driver's license translated before driving.
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