Osaka, Kyoto, Nara

There is a shuttle service at the airport. The car pickup process is clear and orderly. The staff are very friendly. I ended up with a Toyota Fielder, which was new and easy to drive.

The staff were very professional and attentive, providing thoughtful and comprehensive service for the customers.

Good attitude but not very efficient

Service of counter staff were very good both at pick-up and drop-off. Car in good condition and we love it. However, there was some disappoint which we were so surprise about the staff at the airport... It was the time when we went to wrong drop-off location,as GPS guided us to the airport (where the shuttle bus picked us up to get the rental car). We saw one man with Times sign, he was SLEEPING while waiting for arrival passenger. We didn't want to wake him up but we had to and yes, he DIDN'T WANT TO ANSWER ANY QUESTION. We asked him where we can drop the car off and what he answered us was just pointed his finger to the door, DIDN'T EVEN OPEN HIS EYES. Luckily, we found the place in the next 5 minutes.

Very good service

Very efficient