Very satisfied

When I arrived at the store, I showed the clerk my car rental order and said 'I have already paid all the fees through a third-party platform.' I emphasized this again, especially when he asked for my credit card, saying, 'I have paid all the fees, I will not pay any more.' This male clerk kept saying he understood, but then he said because I was not a local resident, I needed to swipe my credit card. It turned out to be an extra service charge of $368.97, despite me making it clear, 'I will not pay for any other fee.' I am preparing to file a complaint locally in the US and request to check the footage of that day. Fight against this fraudulent store to the end!

The car rental process was slow, and they tried to sell insurance during pick-up. Be sure to check everything before signing. Once you have the paperwork, go directly to the parking lot to choose your car; the keys are inside the vehicle.

The service experience was poor. I've rented cars from this company twice, and both times, the staff were unwelcoming. One staff member had a perpetually stern face, and another one tried to add insurance quietly. Be sure to check everything carefully!

Great car in good condition

Used many times, non probs at all