Los Angeles

The app is easy to use. Although there was a bit of waiting at Dollar, the car pickup process was very fast. I was fortunate to get a Malibu, which was the perfect car for my trip.

The service was great, the contract was quickly sent to my email, and the hostess was very nice. There were no other sales pitches throughout the process.

Very good

The car was a Chevrolet pickup (not in the options), less premium, with low-grade interior and features. Waiting in line for 3 hours to pick up the car was frustrating. For extending the rental, it requires a personal call for confirmation as the automated voice system is incomprehensible.

Do not rent a car from Dollar in the US!!! / Do not rent from Dollar in the US. They offer lower prices online, but if it's crowded, they will tell you your reservation is canceled if you booked through a Chinese website. I had to wait in line for nearly two hours and was forced to rent a car without a reservation, costing me $393.01 for one day. They offer the lowest prices online, making it very busy here. Many people waited in line for over an hour just to reach the counter. Then, they informed me that my reservation didn’t exist. After spending nearly two hours there, I agreed to rent a Suburban as a walk-in, thinking it was a system error since they mentioned they had just upgraded their computer system that morning at 10am. Instead of paying $466 per week as per my reservation, I ended up paying $393.01 for just one day. A one-day rental costs as much as a week's reservation. I called customer service and realized later that this was a company-wide practice: they lure you in with low prices and then overcharge you.