First time encountering such a bad company: 1. The order stated a 10:00 AM pickup time. We arrived at 9:00 AM, but they refused to process any paperwork. They didn't allow us to change the pick-up and drop-off times either. We had to wait until a few minutes past 10:00 AM for the staff to start the paperwork, and the actual pickup time was way beyond 10:00 AM. Never experienced this before. 2. The order specified a 4-door car, but they gave us a MINI 2-door car. No matter how we communicated, the company insisted that we booked a small car, and that's what they provided—no choice. Despite being just two people, the trunk was very small, barely fitting one suitcase, and the two-door configuration made it difficult to access the back seats. We had to rearrange our luggage every day. It ruined our 15-day trip. We're frequent customers of the rental service and understand that the car model might not match exactly, but the minimum requirements are always met. All other companies have offered alternatives when the specific model wasn't available, but not this one. They didn't care if it didn't meet the minimum requirements. 3. The order showed the return hours as 08:30-12:30 and 14:00-18:00. We returned the car a day early, but couldn't reach the company by phone. They were closed when we arrived before 5:00 PM. After contacting the rental company’s US headquarters, we were told the company was closed on Sundays but had a self-return option. After a lot of hassle, we found that self-return was impossible; there was nowhere to leave the keys or the car. We ended up staying an extra day locally to return the car the next day. There's a significant information disclosure issue—Sunday closure should be clearly stated.

They added charges without my consent.

No queue. The clerk asked if I could drive a manual car, I said no. So my reserved automatic Polo was changed to a Fiat 500, which was even smaller than the Polo, had poor power, and was very slow even with the pedal to the metal. It felt like I was downgraded without paying less. The clerk also recommended some automatic refueling service, claiming that the price was lower than the gas station and that I didn't need to refuel the car when returning it. However, in reality, regardless of how much fuel is left in the tank when you return it, the company charges as if the tank is empty. It's a scam.

Return location was very hard to find

Renting and returning the car was very convenient and fast. We returned the car early and the process at the counter was smooth and efficient.